Frequently Asked Questions about Shipping, Returns, etc

Are your perfumes authentic?

Yes, we only sell 100% authentic, original perfumes!

Do you Ship to The United States?

How long does it take to process and ship my order?

You’ll receive a confirmation email once you finish your order. Orders are typically processed and shipped within 24 to 48 hours after ordering. Orders are typically delivered in 7–10 business days. If more than 10 business days have passed, please contact us so we can assist you.

Can I track my order?

Yes. A tracking number will be provided once the order is processed.

If more than 10 business days have passed without receiving your order, please contact us so we can assist you.

When will my card be charged?

You will only be charged once your order has been shipped (fulfilled), not at the time of placing your order. However, please note that your card provider may place an authorization hold for the purchase amount at the time of checkout.

Do you charge Sales Tax? 

Orders shipped within Texas are subject to sales tax.

Orders shipped out of state (within the U.S.) or to Mexico are not charged sales tax.

All charges, including shipping and any tax, will be clearly shown at checkout.

Do you offer wholesale or large order pricing?

Wholesale or large-order pricing is currently not available on our website.

Can I return my items for a refund?

Yes! Gold Palace accepts returns within 30 days of purchase on unused, unopened items. Customers are responsible for return shipping costs.

Please note that all approved returns are refunded at 85% of the original purchase price per item due to a 15% restocking fee. Used or opened items, as well as items purchased more than 30 days ago, are not eligible for return or refund.